A synopsis of a snip from Stanford’s iTunes U, The Secret to Successful Negotiations lecture:
The three components of trust in a person are:
- Character – do they have values and respect them? And yours?
- Competence – if they can’t do what you trust them to do, it’s a foolish, naive trust.
- Capability (empowerment) – if you ask them to do something that is not in their power, they won’t be able to get your task done.
I’m only on the second of these lectures and I’m really enjoying them – good insights and applicable to my job. Now, on with the lecture!
(approximately 16 minutes into the lecture, if you want to jump to this part of the discussion)
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